FAQs

Getting Started

1. Who can use our global shipping and fulfillment services?

Our services are designed for qualified eCommerce businesses looking to expand into international markets. To qualify, businesses should have:

• A proven sales record in their domestic market.

• Established order volume that meets our minimum fulfillment requirements.

2. How do I get started with your service?

• Apply for membership: By invitation. Submit your business details for qualification.

• Onboarding consultation: We assess your shipping needs, target markets, and fulfillment strategy.

• Account setup: Integration with your eCommerce platform, including Shopify, Amazon, ebay, WooCommerce, and others.

• Inventory transfer: Send products to our global fulfillment centers for distribution.

• Launch & optimize: Start fulfilling orders while we handle logistics, tracking, and compliance.

Markets & Shipping

3. Which countries do you support for global fulfillment?

We offer US domestic and global shipping and fulfillment to any country where postal and courier services operate. 

We specialize in key markets such as the United States, Canada, the UK, the EU, Europe, Japan, South Korea, Singapore, the UAE, and Australia. Additionally, we support emerging markets including Brazil, Mexico, and Southeast Asia.

4. What shipping options do you offer?

We provide multiple shipping solutions based on speed and cost:

• Express Shipping (3-5 days): Fast global shipping via premium carriers.

• Standard Shipping (5-12 days): Cost-effective for international customers.

• Economy Shipping (10-20 days): Ideal for budget-conscious shoppers.

• Bulk Freight & B2B Shipping: For wholesale or large-order fulfillment.

5. Can I track my shipments in real time?

Yes, we provide a centralized dashboard where you can monitor:

• Real-time shipment tracking from warehouse to customer.

• Automated order updates synced with your eCommerce store.

• Customs clearance status for international orders.

Fulfillment & Warehousing

6. Where are your fulfillment centers located?

We have strategically located fulfillment centers in the United States and have partnered with leading companies in Korea and Europe to ensure efficient global fulfillment.

7. How does international order fulfillment work?

1. Receive & Store: Your inventory is stored in our global fulfillment centers.

2. Pick & Pack: When an order is placed, we pick, pack, and prepare it for shipping.

3. Customs & Shipping: We handle export documentation and ensure smooth customs clearance.

4. Last-Mile Delivery: Local carriers deliver the package to your customer.

8. Can you handle returns and exchanges?

Yes, we offer returns management, including:

• Return label generation.

• Localized return centers in select markets.

• Restocking, disposal, or reshipping based on your preferences.

Technology & Integration

9. Can your system integrate with my eCommerce store?

Yes! We integrate seamlessly with:

• Shopify, BigCommerce, Amazon, eBay, Walmart, and more.

• Multi-channel fulfillment (sell on multiple platforms while we fulfill orders centrally).

10. Do you provide analytics and reporting?

Yes! Our platform offers Sales & fulfillment insights to optimize inventory placement.

Compliance & Costs

11. How do you handle customs, duties, and taxes?

We provide end-to-end customs support, including:

• Duties and tax calculations (DDP & DDU options).

• Import/export documentation processing to prevent delays.

12. How is pricing structured?

Our pricing is based on:

• Storage fees (per cubic foot/month).

• Pick & pack fees (per order).

• Shipping rates (carrier-based, destination-dependent).

• Optional services (custom packaging, returns, labeling).

Custom quotes are available based on your order volume and target regions.

Why Choose Us?

13. What makes your service different from other 3PL and fulfillment providers?

• Global Expertise: We specialize in cross-border eCommerce expansion.

• Scalable Solutions: Flexible for businesses at different growth stages.

• End-to-End Support: From fulfillment to compliance and international marketing insights.

• Tech-Enabled Operations: AI-driven inventory management and real-time tracking.

14. How do I know if this is the right solution for my business?

If you are an eCommerce brand looking to scale internationally and need hassle-free global shipping, fulfillment, and compliance management, we are the right partner for you.